Shipping & Returns Policy

Nov 11, 2026

Shipping

Free shipping on orders over $100. Orders of $100 or more ship free by ground to the 48 contiguous United States. Orders under $100 are charged the shipping rate shown at checkout.

Oversize and freight items. Some products, such as large mirrors and two-wall grab bars, are marked Ineligible for Free Shipping Due to Oversize or Special Freight Requirements. These items carry a freight charge shown at checkout, even when your order total is over $100.

Processing and lead times. Most products ship directly from the manufacturer. After you order, we place your order with the manufacturer and email you a confirmed ship date, typically within 2 business days. Lead times vary by product and manufacturer stock.

Tracking. We email your tracking information as soon as your order ships.

Liftgate delivery. Large freight shipments may arrive by truck. If your site has no loading dock or forklift, select liftgate delivery at checkout. Additional charges apply.

Alaska, Hawaii, and international orders. Please contact us for a shipping quote before ordering. International orders are not permitted per manufacturer rules.

Damaged or Missing Items

Please inspect every shipment when it arrives, before signing for it.

     

      1. Note any visible damage or missing boxes on the carrier’s delivery receipt.

      1. Take photos of the damaged packaging and product.

      1. Email us within 5 business days of delivery with your order number and photos.

    We will work with the carrier and manufacturer to replace or repair damaged items. Claims reported after 5 business days, or without damage noted on the delivery receipt, may not be accepted by the carrier.

    Returns & Cancellations

    Cancellations. Products are ordered from the manufacturer specifically for you. Orders cannot be cancelled once they have been placed with the manufacturer.

    Returns require approval. Contact us within 30 days of delivery to request a return. Do not send items back without written approval and a return authorization number. Unauthorized returns will be refused.

    Return conditions:

       

        • Items must be unused, uninstalled, and in their original, undamaged packaging.

        • Approved returns are subject to a 25% restocking fee.

        • The customer pays return shipping. Original shipping charges are not refundable.

      Non-returnable items:

         

          • Special-order, non-stock, custom, or modified products

          • Replacement parts

          • Items that have been installed or used

          • Oversize and freight items, unless received damaged

        Refunds. Once the manufacturer receives and inspects the return, we issue your refund, less the restocking fee, to your original payment method.

        Warranty

        All products carry the manufacturer’s standard warranty. For warranty claims, contact us with your order number, a description of the issue, and photos. We will coordinate the claim with the manufacturer.

        Questions?

        Email us at info@restroomwarehouse.com with your order number and we will get right back to you.