Return Policy – Restroom Warehouse

At RestroomWarehouse.com, customer satisfaction is our top priority. We work hard to offer competitive prices, accurate lead times, and dependable service. Please review the following shipping and return policies carefully.

1. General Order Processing

• Standard order processing time is 1–3 business days.
• Not all items are in stock; contact us before checkout to confirm availability.
• Expedited shipping refers only to transit time, not processing speed.
• We only ship within the United States; no exporting is available.
• For shipping to Alaska or Hawaii please contact us for a quote. 

2. Return Policy Overview

• Contact info@restroomwarehouse.com with your order number and details for return authorization.
• A Return Goods Authorization (RGA) number is required. Items returned without an RGA number will be refused.
• All returns must be in original, unused packaging.
• Returns must be initiated within 6 months of purchase and exceed $150.00 before taxes.
• A restocking fee of 25% to 35% will apply depending on the manufacturer.
• Return shipping is the customer's responsibility.
• We cannot accept returns on toilet partitions, parts, special orders, or custom items.
• Refunds exclude original shipping charges.

3. Delivery & Inspection Requirements

• Inspect all deliveries immediately.
• If external damage is visible, open the package before signing the carrier's receipt.
• If product damage is confirmed, refuse delivery and notify us immediately.
• Concealed damage must be reported within 5 days of receipt.
• Damaged products must be retained for two weeks for potential carrier inspection.
• Take photos of damage prior to the driver leaving (if possible).
• If the driver refuses inspection, write “Driver Will Not Allow Inspection” on the receipt.
• Contact us immediately with: the signed receipt, photos, and carrier inspection (if applicable).

4. Cancellations and Order Errors

• Cancellations are subject to the same restocking fees as returns.
• Orders for custom products cannot be canceled once placed.
• Any discrepancies must be reported as soon as delivery is completed.

5. Concealed Damage Claims

• Must be reported within 5 days.
• Keep all packaging and product materials.
• Hold items in original condition for carrier inspection.
• Claims beyond the 5-day window may be denied by the carrier.

6. Claim Limitations

• “Signed Damaged or Missing” claims must be filed within 9 months.
• Concealed damage must follow National Motor Freight Traffic Association (NMFTA) guidelines.
• Merchandise claimed as damaged must be held for salvage unless otherwise directed.

7. Contact Information

• Email: info@restroomwarehouse.com
• Phone: (858) 504-4714

We appreciate your business and are here to help ensure a smooth and fair resolution for all return and shipping concerns.

Thank you for choosing Restroom Warehouse!